- Policies and Management Structure
- Climate Change Initiatives
- Environmental Initiatives
- Social Initiatives
- Governance Initiatives
- Sustainability Report
Based on the "Collaboration with External Parties" in the Sustainability Policy, by building good relationships with external parties related to the properties owned and cooperating and collaborating with them, the Asset Management Company strives to contribute to social and economic development through such efforts as improving the satisfaction level of hotel management parties and hotel users and contributing to the sustainable development of local communities.
MORI TRUST Hotel Reit and the Asset Management Company strive to build relationships with each stakeholder as described below as well as engage in interactive communication. The following section introduces each of the initiatives taken by MORI TRUST Hotel Reit and the Asset Management Company for each stakeholder.
Measures for Dealing with Complaints
The Asset Management Company has set forth the Regulations for Dealing with Complaints and Disputes, and strives to deal sincerely and promptly with complaints and other requests from customers or others and to show them understanding.
Initiatives for Hotel Management Parties and Other Business Partners (Suppliers)
Conduct Satisfaction Surveys of Tenants/Hotel Operators
The Asset Management Company regularly conducts satisfaction surveys of tenants and hotel operators regarding the operation of the properties. The results of the survey are used as reference for the Asset Management Company's property management and also shared with property management companies, etc. for the purpose of improving property management.
Hold Regular Meetings with Tenants/Hotel Operators
Regular meetings are held with tenants and hotel operators regarding hotel operations, etc. At the regular meetings, hotel operation and property management policies are shared among the parties concerned, and progress management is regularly implemented to optimize hotel operations.
Hold ESG Seminars with the Participation of Hotel Management Parties
For the purpose of deepening the knowledge of ESG to promote the Sustainability Policy to all parties concerned, ESG seminars are held by external lecturers with the participation of hotel management parties.
Building Collaboration Systems with Hotel Management Parties and Other Business Partners (Suppliers)
In selecting and assessing hotel management parties and other business partners (suppliers), the Asset Management Company considers the status of their sustainability initiatives as one of the criteria and confirms their systems for environmental considerations and community contributions, as well as their cooperation with the sustainability initiatives of the Asset Management Company.
Initiatives for Hotel Users
Hotel User Comfort Initiatives
In cooperation with hotel operators and property management companies, we are responding to new customer needs such as converting some guest rooms into working spaces, while also implementing initiatives for health, safety and hygiene, barrier-free access, etc.
COVID-19 Prevention Measures
Each hotel is taking measures to prevent COVID-19 infection based on hygiene management programs formulated by each hotel chain. For example, Courtyard by Marriott Shin-Osaka Station is implementing the following measures.
(Public Space Measures)
・ Installation of hand disinfectant
・ Reinforcement of regular disinfection
・ Social distancing
・ Masks when serving customers
・ Regular ventilation
・ Change in how food is served
・ Masks and hand sanitization before and after work
・ Physical condition checks
・ Encouragement of hand washing, gargling, and coughing etiquette
・ Increased hand sanitizers in back areas
・ Hand washing/sanitization every 20 minutes for service staff
・ No necessary business trips or overseas travel
Introduction of Pure Wellness Rooms
In response to social needs amid the COVID-19 pandemic, in addition to measures taken by each hotel, Hilton Odawara Resort & Spa, Courtyard by Marriott Tokyo Station and Courtyard by Marriott Shin-Osaka Station have made some guest rooms “Pure wellness rooms” which provide a high-quality clean air environment and have been introduced in hotels around the world.
Initiatives for Local Communities
Centering on hotels operated by the sponsor company, we have participated in/supported community events and organized community clean-up campaigns as contribution to local communities.
Cooperation in a Decarbonized Regional Transportation Model Through EV Car Sharing
Hilton Odawara Resort & Spa installed a station for eemo, an eco-friendly electric vehicle car-sharing service. The eemo service supports not only transportation but the community by running mainly on locally generated electricity in normal times and serving as emergency power sources during disasters.
(Hilton Odawara Resort & Spa)
Support for Local Elementary School Children in Leaving School
Hilton Odawara Resort & Spa provides free hotel shuttle bus service on days when local elementary school has morning classes as an alternative means of transportation for children in leaving school in place of the reduced public bus service.
Organization and Participation in Local Events
Hilton Odawara Resort & Spa organizes “Christmas Train” as a charity event every year, in 2020, part of the sponsorship money was donated to each elementary and junior high school in Odawara City as well as orphanages, their supporting NPOs and elderly welfare facilities.
In addition, the Courtyard by Marriott Tokyo Station participated in the EDO ART EXPO, a local event.
Hold a charity event " Christmas Train"
(Hilton Odawara Resort & Spa)
Participated in local event “EDO ART EXPO”
(Courtyard by Marriott Tokyo Station)
Participation in “EARTH HOUR2022”
Courtyard by Marriott Tokyo Station, Courtyard by Marriott Shin-Osaka Station and Hilton Odawara Resort & Spa participated in EARTH HOUR 2022, a global event organized by WWF (World Wide Fund for Nature) to demonstrate the will to prevent global warming.
Local Volunteer Activities
Hilton Odawara Resort & Spa carried out the following local volunteer activities.
・ Cleanup activities around Odawara Castle
・ Food bank distribution to single-parent families in Odawara City five times a year
・ Material support for areas affected by the Atami-Izusan landslide
We regularly conduct disaster drills in collaboration with Hotel operators at properties owned by MORI TRUST Hotel Reit in an effort to increase disaster prevention awareness.
At MARUNOUCHI TRUST TOWER, MORI TRUST Reit’s sponsor MORI TRUST CO., LTD. has signed an agreement with the Tokyo Metropolitan Government and Chiyoda Ward to help commuters stranded by a disaster. In such an event, it will coordinate a response with the sponsor group.
(Reference) Initiatives for Local Communities by Mori Trust Group
Our sponsor MORI TRUST CO., LTD. has formulated the Kamiyacho God Valley Vision as its vision for new urban development in the Kamiyacho area of Toranomon in Minato Ward, which is being development as a new international hub of Tokyo.
Through initiatives such as the promotion of the SDGs in urban development, the creation of areas that will encourage creativity, the adoption of the technologies of the future and next-generation services, the formation of a diverse community and the staging of collaborative events in the area, MORI TRUST CO., LTD. is working with the people of Kamiyacho to create the future.
Our sponsor has adopted the SDGs-realization of a sustainable society, as one of the four pillars for achievement of its Kamiyacho God Valley vision and, through initiatives with individual companies and groups for achievement of the SDGs, it is pushing ahead with urban development in each area and collaborating with local stakeholders to solve social issues.
Initiatives for Employees
In accordance with the provisions of the Act on Investment Trusts and Investment Corporations, MORI TRUST Hotel Reit is not allowed to recruit employees and the officers and staff of the Asset Management Company are responsible for its operation to all intents and purposes. Entrusted with asset management by MORI TRUST Hotel Reit, the Asset Management Company develops human resources through initiatives such as those shown below in order to achieve a high level of asset management.
Initiatives for Human Resource Development
The Asset Management Company bears the cost of participation in training and examinations and other activities to support employees in gaining qualifications and developing necessary business skills in order to improve their professional skills.
The Asset Management Company’s employees also take part in diverse human resource development programs prepared by MORI TRUST CO., LTD. which is the Asset Management Company’s sponsor.
(Sponsor’s Human Resource Development Programs)
(1) MT TALK:
As a means of creating company-wide change and reform, all employees reflect seriously on the future vision of MORI TRUST and engage in lively debates and communications on its ideal form.
(2) MT ACADEMY:
Graded training programs, global training programs dedicated career advancement programs for female staff, MORI TRUST holds regular training sessions and workshops related to new business knowledge and techniques. These training sessions provide opportunities for mutual stimulation and promote the growth of each and every employee.
(3) MT SOCIAL MEETING:
An opportunity for various employees from different departments to meet together and communicate across departments to share information and better understand each other.
(4) MT MEETUP FUTURE:
By the periodical holding of the lecture of the well-informed people such as executives or the researchers playing an active part in various fields, we stimulate the creative idea beyond the frame of the business.
Officers and employees are regularly provided with training on themes such as sustainability, compliance and protection of personal information.
We conducts performance evaluations and reviews of all employees on a regular basis. Through regular appraisal and feedback, we accelerate employees’ career development and build a transparent personnel evaluation framework.
Initiatives for Well-Being (Health and Comfort)
We endeavor to create a healthy and comfortable workplace environment where employees can reach their full potential.
・ Leave and work restriction systems for maternal health management
(special leave, restriction of overtime and holiday work)
・ Spouse’s childbirth leave system
・ Maternity leave system
・ Childcare leave system
・ Childcare time system
(short working hour system, slide work system, restriction of overtime and holiday work)
・ Child nursing care leave system
・ Family care leave system
・ Congratulation and condolence allowance system
・ Mental health support
・ Periodic health examinations
・ Use of Group hotels by members
・ Hourly leave system, etc.
・ Response to COVID-19
- Implementation of work from home
(with the recommendation of commuting outside rush hour if it is necessary to come to the office)
- Implementation of infection prevention measures
(alcohol disinfectant and face masks are always in stock at offices)
- Shift to online meetings, etc.
To ensure that each employee is respected and each individual can maximize their potential, the Asset Management Company conducts an annual employee satisfaction survey to identify employees’ opinions and requests. The Asset Management Company is also working to provide a healthier and more comfortable working environment by formulating action plans to resolve areas for improvement based on the results of employee satisfaction surveys.
We listen carefully to the complaints and frustrations of our employees in each workplace and take appropriate steps through the whistleblowing system that is available to all its officers and employees (including temporary employees, contract employees, and employees on loan or dispatched from other companies) . We take measures to ensure that no whistleblowers suffers retaliatory dismissal, disciplinary measures, or other detrimental treatment because of their whistleblowing.
We seek the achieve even more sophisticated asset management operations by accepting human resources with extensive experience and high levels of expertise from our sponsor and the sponsor group and leveraging their specialist skills.
(Status of Employees)
A system has been introduced to rehire employees who have reached retirement age and wish to continue working until the age of 65 in order to take advantage of their wealth of knowledge and experience.
(Reference) Initiatives for Employees by Mori Trust Group
MORI TRUST, the sponsor of the Asset Management Company, considers the work-life balance of its employees to help maximize each employee’s abilities and strives to create a comfortable environment for them to work.
(Note) The Asset Management Company are comprised of personnel seconded from MORI TRUST CO., LTD.
MORI TRUST has introduced various programs, such as childcare leave, to help employees manage both their work and childcare.
MORI TRUST is recognized as a company supporting childcare and promoting women’s activities by the Ministry of Health, Labour and Welfare (MHLW) and certified Platinum Kurumin and Eruboshi (two stars).
MORI TRSUT opened a company-sponsored nursery, Nursery Room Mirai’s, in Shiroyama Trust Tower in November 2019, which is available for use of the building’s tenants and employees.
・ Participation in "Time Difference Biz” led by the Tokyo Metropolitan Government
・ Uses telecommuting and mobile workplace
・ Introduction of “workations”
The company, employees, their families, and the health insurance society work together on health management-related initiatives. These initiatives have been favorably received, and MORI TRUST was certified as a “Health and Productivity Management Organization” in 2022 (Ministry of Economy, Trade, and Industry).
Initiatives for Investors and Lenders
We seek to protect investors, etc., by setting forth policies and procedures to ensure that MORI TRUST Hotel Reit and the Asset Management Company disclose information in a timely and appropriate manner in accordance with relevant laws and regulations. We have also set out the Information Disclosure Regulations to help maintain and improve public trust in MORI TRUST Hotel Reit and the Asset Management Company.
In accordance with the Companies Act, the Act on Investment Trusts and Investment Corporations, the Financial Instruments and Exchange Act, the Tokyo Stock Exchange regulations, and other applicable laws and regulations, we endeavor to disclose to the public in a timely and appropriate fashion information requiring disclosure in relation to MORI TRUST Hotel Reit and the Asset Management Company and other information that will help investors make investment decisions.
We communicate various useful information for investors via MORI TRUST Hotel Reit’s website including timely disclosure information, financial information, portfolio information, and information about ESG initiatives and distributions.
We also holding briefing sessions on financial results for each fiscal period (mainly for securities analysts and institutional investors)(Note) and provide explanations about MORI TRUST Hotel Reit’s operations and forecasts. We video the briefing sessions and post the video on MORI TRUST Hotel Reit’s website to keep investors informed.
In addition, we conduct individual interviews with institutional investors in Japan and overseas to given them a better understanding of MORI TRUST Hotel Reit’s operations.
(Note) In order to prevent the spread of COVID-19, financial results briefings were not held after the fiscal period ended February 2020.